Hendersonville, TN · Available for select engagements

GRC programs,
made real.

ServiceNow GRC Program Delivery Director

Priya helps regulated enterprises turn complex risk obligations into clear, usable systems — from the first stakeholder conversation through adoption.

Explore case studies ↓
Priya James
PJ

Governance · Risk · Compliance
Vendor Risk · SecOps · ITSM · AI Governance

16+ years in enterprise ITServiceNow GRC / IRMEnterprise program leadership

About Priya

Risk transformation is not a technology exercise. It is a leadership opportunity.

Priya works at the intersection of regulation, technology, and real-world adoption. Her approach is equal parts strategic clarity and hands-on delivery: translating standards into platform roadmaps that global teams can build, test, and put to work.

Across more than 16 years in enterprise IT, she has led ServiceNow GRC/IRM programs, advised senior stakeholders, developed delivery teams, and created practical accelerators that help organizations move with confidence.

16+
Years in enterprise IT and ServiceNow delivery
30+
Enterprise engagements across regulated industries
200+
Practitioners trained on ServiceNow GRC/IRM
$3M+
Delivery-led presales pipeline developed

Where she works

Five disciplines
that connect.

01

GRC / IRM

Policy and compliance, enterprise risk, audit, vendor risk, and AI governance frameworks.

02

Security Operations

Vulnerability response programs that close the loop between security findings and risk.

03

IT Service Management

Operational processes, data foundations, service workflows, and reporting.

04

Program Leadership

Solution strategy, team leadership, executive advisory, adoption, and practice development.

Representative client experience

Enterprise programs across healthcare, banking, insurance, technology, consumer, and industrial organizations.

OKTAFITBITUS BANKMcDonald’sTABLEAUBDANTHEMSVB

Selected case studies

Work with
consequence.

A curated view of Priya’s work across risk, governance, operations, and enterprise transformation.

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Career journey

A career built
in consulting.

  1. Practice & delivery leadership

    ServiceNow GRC Program Delivery Director

    Leads solution strategy, staffing, delivery, and executive advisory for enterprise IRM/GRC programs.

  2. Cyber risk & regulatory consulting

    Senior Manager → Manager → Senior Associate

    Led GRC/IRM implementations, AI governance engagements, practitioner training, and distributed delivery teams.

  3. Enterprise platform consulting

    Senior Consultant / Business System Analyst

    Delivered ServiceNow GRC and ITSM programs from discovery through solution design and adoption.

  4. Platform foundations

    Technology consulting & systems delivery

    Built experience across ServiceNow, BMC Remedy, CMDB integrations, workflow design, and ITSM.

Credentials

Certified across
the work delivered.

ServiceNow credentials across the modules Priya delivers, alongside the frameworks that sit around them.

CSACertified System Administrator
VRVendor Risk Implementation Specialist
GRCGRC Fundamentals
RCRisk & Compliance Implementation Specialist
VUVulnerability Response Implementation Specialist
TRServiceNow IRM & VRM Trainer · 2018–2024
v3ITIL v3 Foundation
ARBMC Certified Administrator · AR System 7.6.04

EducationBachelor of Engineering in Computer Science — Karunya University, 2010

Client experience

Start a conversation

Let’s build what’s next.

priyajames.m@gmail.com ↗

Hendersonville, Tennessee · Available for select engagements